Cancel/Change Order

Last Updated: December 23, 2025

Cancel & Change Order Policy

This policy explains how cancellation requests, order modifications, and related refunds are handled for purchases made through batizfamilycare.com. Our goal is to provide a transparent ordering process while ensuring orders can be fulfilled efficiently and accurately.

12 Hours
Cancellation Window
2 Hours
Free Cancellation
5%
Processing Fee After 2 Hours
10 Days
Refund Processing Time

Order Cancellation Timeline

1

0–2 Hours After Purchase

Orders canceled within the first two hours after checkout are eligible for a full cancellation without any processing fees.

2

2–12 Hours After Purchase

Cancellation requests submitted after the first two hours but before twelve hours may be approved with a 5% processing fee deducted from the order total.

3

After 12 Hours

Orders may have already entered fulfillment preparation and can no longer be canceled.

Order Changes

Customers may request modifications within 12 hours of placing an order.

  • Shipping address corrections
  • Size updates
  • Color selections
  • Style variations
  • Product option adjustments

All modification requests are reviewed individually and depend on the order’s fulfillment status at the time of submission.

To request a change, contact our support team at [email protected] and include your order number and requested adjustment.

Important Fulfillment Notice

Once an order enters processing, packaging, fulfillment preparation, or shipment, cancellation and modification requests may no longer be available.

This includes orders transmitted to fulfillment partners, inventory allocation systems, or shipping carriers.

Frequently Asked Questions

When will my refund be issued?
Approved cancellation refunds are processed back to the original payment method within approximately 10 business days.

Can I change my shipping address after ordering?
Yes, address changes may be requested within the 12-hour modification window and before fulfillment begins.

Can I cancel after receiving tracking information?
No. Once tracking has been generated and fulfillment is underway, cancellation requests cannot be approved.

Will I receive confirmation?
Yes. Our support team will confirm whether your cancellation or modification request has been approved or declined.

Need Assistance?

Store: Batizfamilycare

Operator: BATIZ FAMILY CARE, LLC

Website: batizfamilycare.com

Email: [email protected]

Business Address: 27774 EASTLAND DR HARVEST, AL 35749

For the fastest assistance, please include your order number in all cancellation or modification requests.