Customer Return Coverage
We accept return requests for both defective and non-defective products within 30 days of delivery, provided that eligibility requirements are satisfied and the returned merchandise remains in acceptable condition.
Returns help ensure customers receive products that accurately match expectations regarding quality, condition, size, and description.
Returns Commonly Approved
- Item arrived damaged during shipment
- Incorrect item received
- Product significantly differs from its description
- Major size, material, or design discrepancy
- Quality concerns reported within the return period
Returns Typically Not Eligible
- Products showing excessive wear or use
- Items altered after delivery
- Missing essential packaging or tags
- Issues unrelated to manufacturing or fulfillment
- Normal minor cosmetic variations that do not affect usability
Approved returns are eligible for a complimentary return shipping label. No restocking fees are charged, and customers are not billed for approved return shipments.
How The Return Process Works
Contact our support team and provide your order information.
Our team reviews the request and verifies eligibility.
Approved requests receive return instructions and a free label.
Once received and verified, the refund or exchange is processed.
Exchanges
Eligible exchange requests may be submitted within 30 days after delivery. Availability of replacement products depends on inventory levels at the time of review.
Exchange requests are processed individually to ensure replacement items match customer expectations as closely as possible.
Refund Timing
After a return has been approved, received, and inspected, refunds are issued to the original payment method.
Most approved refunds are completed within 10 business days, although individual financial institutions may require additional posting time.
Delivered But Missing Packages
If tracking information indicates that a package has been delivered but cannot be located, customers should first check with household members, neighbors, property managers, or the carrier responsible for delivery.
Once delivery has been confirmed by the carrier, responsibility for the package may transfer to the recipient location.
Need Assistance?
Store: Batizfamilycare
Operating Company: BATIZ FAMILY CARE, LLC
Website: batizfamilycare.com
Business Address: 27774 EASTLAND DR HARVEST, AL 35749
Email Support: [email protected]
For return requests, exchange inquiries, or refund status updates, please contact our support team and include your order number for faster assistance.
